Shipping policy
Last updated: August 14, 2026
Thank you for shopping with GetScout.us! We want you to be fully informed about how our shipping works, so please review the details below before placing your order. If you have any questions, reach out to us anytime at getscout.shop@gmail.com.
Shipping Destinations
We currently ship to addresses within the United States only, including all 50 states and Washington, D.C.
At this time, we are unable to ship to:
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- APO/FPO/DPO military addresses
- P.O. Boxes (a physical street address is required for delivery)
- International addresses
If your address falls into one of these categories and an order is placed, we will contact you and issue a full refund.
Shipping Costs
We offer FREE standard shipping on all orders — no minimum purchase required. The price you see at checkout is the price you pay. There are no hidden shipping fees, handling charges, or surcharges.
Order Processing Time
All orders are processed within 2–5 business days (Monday through Friday, excluding U.S. federal holidays) after your order is placed and payment is confirmed.
Please note:
- Orders placed after 5:00 PM (ET) or on weekends or holidays will begin processing on the next business day.
- During high-volume periods (holiday season, major sales events, or product launches), processing may take an additional 1–3 business days.
- You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once your order has shipped.
Estimated Delivery Times
Because we partner with trusted suppliers and fulfillment centers both domestically and overseas, delivery times are longer than those for typical domestic retail shipping. Please review the estimates below before ordering:
| Stage | Timeframe |
|---|---|
| Order processing | 2–5 business days |
| Transit time | 7–20 business days |
| Total estimated delivery | 9–25 business days |
Most orders arrive within 2–3 weeks of purchase. These timeframes are estimates, not guarantees, and occasional delays may occur due to carrier issues, customs processing, weather events, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow 3–7 business days for tracking information to update after you receive your shipping confirmation — this is normal while the package moves through the initial stages of the shipping network.
You can also track your order at any time by:
- Clicking the tracking link in your shipping confirmation email (this opens your order status page)
- Contacting us at getscout.shop@gmail.com with your order number
Multiple Shipments
To get your products to you as quickly as possible, items in the same order may ship from different fulfillment centers and arrive in separate packages on different dates. You will not be charged any additional shipping fees for split shipments. Each shipment will have its own tracking number.
Delayed, Lost, or Missing Packages
Delayed orders: If your order has not arrived within 30 days of your shipping confirmation, please contact us at getscout.shop@gmail.com, and we will investigate with the carrier right away.
Lost packages: If the carrier confirms your package is lost in transit, we will offer you a free replacement or a full refund — your choice.
Marked as delivered but not received: If tracking shows your package was delivered but you cannot locate it, please: (1) check around your delivery location, mailbox, and with neighbors or household members; (2) wait 48 hours, as carriers occasionally mark packages as delivered before they arrive; and (3) contact us if it still hasn't turned up so we can help resolve the issue.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. GetScout.us is not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice an error, contact us within 12 hours of placing your order at getscout.shop@gmail.com, and we will do our best to update the address before the order ships.
- Once an order has shipped, we are unable to change the address or reroute the package.
- If a package is returned to sender due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged Items
If your order arrives damaged, please contact us at getscout.shop@gmail.com within 48 hours of delivery at getscout.shop@gmail.com with your order number and clear photos of the damaged item and packaging. We will gladly send a free replacement or issue a refund. Please do not discard the item or packaging until your claim is resolved, as photos are required for carrier claims.
Order Cancellations
Because we begin processing orders quickly, cancellation requests must be made within 12 hours of purchase. After that window, your order may already be in fulfillment and cannot be canceled — but you may be eligible to return it under our Return & Refund Policy once it arrives.
Returns & Refunds
For information about returns, exchanges, and refunds, please see our Return & Refund Policy.
Contact Us
Questions about your order or our shipping policy? We're happy to help.
GetScout.us, operated by Brian Cohen Consulting, LLC
Email: getscout.shop@gmail.com
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
GetScout.us reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting to this page.