Refund & Return

Last updated: August 27, 2026

At GetScout, we want you to be confident when purchasing from us. If you have an issue with your order, please contact our support team so we can help.

1. Return Eligibility

Return eligibility depends on the product purchased and its condition.

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Include the original packaging and accessories where applicable.
• Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Some products may have specific return requirements. Please contact us before sending any product back.

2. Return Period

Please contact us within [INSERT NUMBER] days of delivery if you would like to request a return.

Returns requested after the applicable return period may not be accepted.

3. How to Request a Return

To request a return, contact us at:

Email: [Insert Customer Support Email]

Please include:

• Your order number
• The product you purchased
• The reason for the return
• Photos or videos when relevant, especially if the product arrived damaged or defective

Our team will review your request and provide return instructions if the return is approved.

Please do not send a product back without receiving return instructions from us first.

4. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what was ordered, please contact us as soon as possible.

We may request photographs or videos of the product and packaging to help us investigate the issue with our fulfillment partner.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the product is defective, damaged upon arrival, or the wrong product was sent, GetScout will review the situation and determine the appropriate resolution.

For returns resulting from a change of mind or other customer preference, the customer may be responsible for return shipping costs.

The specific return instructions and applicable costs will be communicated before the return is completed.

6. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, or supplier requirements.

Any applicable exclusions will be communicated on the relevant product page or before purchase.

8. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us before attempting an exchange.

Where an exchange is not available, we may provide another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee that a cancellation will be possible once an order has entered processing or has been shipped.

10. Important Information

Because some GetScout products may be fulfilled through third-party fulfillment partners, return procedures and return locations may vary by product.

We will provide the appropriate return instructions for your specific order.