Shipping Policy

Last updated: August 27, 2026

At GetScout, we want you to have a clear understanding of how your order is processed and delivered.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on the product and fulfillment partner. Once your order has been processed and shipped, you will receive shipping information and tracking details when available.

Shipping Times

Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment location.

Any delivery timeframe displayed during checkout or communicated for a specific product should be considered an estimate rather than a guaranteed delivery date.

Unexpected delays may occur due to carrier issues, weather, holidays, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated based on the product, destination, shipping method, and applicable shipping rates.

The available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

For products with different shipping requirements, shipping costs may vary.

Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives the shipment.

If you have not received tracking information or believe your order may be delayed, please contact us.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

GetScout is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

Although we work with our fulfillment and shipping partners to deliver orders as expected, delays can occasionally occur.

If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us so we can investigate the shipment.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged product and packaging.

We will review the situation and provide the appropriate next steps in accordance with our Refund and Return Policy.

International Orders

If international shipping is offered for a particular product, delivery times and shipping costs may vary by destination.

Customers may also be responsible for applicable customs duties, taxes, or other charges imposed by their destination country.

Any applicable charges that are not collected at checkout may be the responsibility of the customer.

Changes to Shipping Information

Shipping options, rates, processing times, and fulfillment arrangements may change as we update our products and fulfillment operations.

We will update this policy when necessary to reflect those changes.